000036723 - Error message of passwd had "2" usages of 0, but expected 1, when installing RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Sep 14, 2018
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Article Number000036723
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0+
IssueWhen attempting to install RSA Identity Governance & Lifecycle, the following message is reported, and the installation stops.

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Pre-Requisites Test (s) failed with the following message(s):

passwd had "2" usages of 0, but expected 1

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Quitting installation due to system does not meet requirements


 
CauseMore than one user in the Linux /etc/passwd file has a User ID of 0.

Login as root and examine the passwd file.  For example:

# grep ":0:" /etc/passwd
root:x:0:0:root:/root:/bin/bash
vroot:x:0:0::/home/vroot:/bin/bash

In this example, there are 2 users with the User ID of 0:  root and vroot.
Resolution
  1. Remove the non-standard user with a User ID of 0.  For example:

    # userdel -r vroot

  2. Remove the files from the failed installation, by following the steps in knowledge article 000036717 - How to uninstall RSA Identity Governance & Lifecycle.  Please note that you may not need to do step 3 (Change the user and group to the expected IDs).
  3. Re-attempt the installation of RSA Identity Governance & Lifecycle product.
WorkaroundAs only one user with a User ID of 0 is a prerequisite for installing RSA Identity Governance & Lifecycle, there is no workaround.

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