RSA NetWitness Live Advisory for smcupdate Service Users – REMINDER: Customer Action Required

Document created by RSA Product Team Employee on Sep 14, 2018Last modified by RSA Product Team Employee on Sep 14, 2018
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This important notice is to inform you that RSA plans to migrate to a new IP.


The migration is scheduled to take place at 10:00PM ET.



Existing IP

New IP



  • If you have any firewall rules supporting connectivity to service, you will need to add a new IP to allow access to the service.
  • It is important, however, that customers do not remove or modify their existing network configurations before the migration to ensure continued service.
  • If you have connection issues after the cutover, please keep in mind that depending on the global DNS name propagation time and your internal DNS servers, this change might take longer than expected.
  • You must use the URLs to connect to the NetWitness Live services.


For additional documentation, downloads, and more, visit the RSA NetWitness Platform page on RSA Link.


EOPS Policy:

RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the Product Version Life Cycle for additional details.