000036733 - When transferring from Global Search to Advanced Search in RSA Archer, your search string adds extra characters

Document created by RSA Customer Support Employee on Sep 17, 2018Last modified by RSA Customer Support Employee on Oct 11, 2019
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Article Number000036733
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6.x versions of 6.4 P1 and below

  1. If you are performing a global search for "uno dos" - for example aka two words with a space in-between.Global Search string: 
    User-added image
  2. Then you find results in the Global search for " uno dos" and this record or records exist in "Level_app_2".Global Search Results: User-added image
  3. Then you transfer the search to an Advanced Search in "Level_app_2".
    The search string for Advanced Search will become "uno%20dos".
    Transferred to Advanced Search: 

    User-added image

CauseRSA Archer 6.4 P1 inserts extra ascii characters when transferring from Global Search to Advanced Search.
ResolutionThere are two base fix versions of RSA Archer where this has been fixed
6.4 P2 and above
6.4 SP1 and above
WorkaroundNone is known, as even when searching using a Booleen function like  ("uno" AND "dos")   - without the (   or the  ),
this still returns results like: