000036726 - Unexpected error during command com.rsa.ucm.request.CompleteWorkflowRequestActionsCommand execution when approving token requested via RSA Authentication-Manager Self-Service Console

Document created by RSA Customer Support Employee on Sep 17, 2018
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Article Number000036726
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2.1, 8.3
IssueWhen an RSA administrator logs into the Security Console and tries to approve a token requested by a user via Self-Service Console, the following error is seen:
 
1 requests were not approved. Please see the pending list of requests.
Unexpected error during command com.rsa.ucm.request.CompleteWorkflowRequestActionsCommand execution 

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CauseThis error may occur if:
  • The unassigned token(s) to be assigned have less than 90 days before expiring, and/or
  • When tokens are automatically assigned or used as replacement tokens, the system only selects unassigned tokens that have more than the configured number of days remaining.
WorkaroundFor automatic token assignment/replacement for tokens having less than 90 days before expiring, the workaround would be as follows:

Procedure



  1. In the Security Console, go to Setup > System Settings.
  2. Under Authentication Settings, click Tokens.
  3. Under Token Assignment, change the value of Only Automatically Assign Tokens That Do Not Expire For to more than x days, where x is a lower value than the current setting; for example, 5 days.  

By default, the value is set to 90 days.



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