000036734 - Unexpected error during command com.rsa.ucm.request.AddSelfServiceRequestCommand execution when requesting token via-Authentication-Manager Self-Service Console

Document created by RSA Customer Support Employee on Sep 17, 2018
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Article Number000036734
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueIf a user logs into the Authentication Manager 8.x Self-Service Console and requests a token he sees the following error:  

Unexpected error during command com.rsa.ucm.request.AddSelfServiceRequestCommand execution
 


User-added image
CauseThe user already has maximum number of assigned authenticators allowed in this deployment.
ResolutionThe default limit is three active tokens for each user.  For more information see documentation entitled Assign Tokens to Users.
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