on Sep 17, 2018Article Content
| Article Number | 000036725 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1.0, 8.1.1, 8.2.0 |
| Issue | If a user logs into the Authentication Manager Self-Service Console and tries to request a token the following error displays SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM Software token of the requested type is not available in your security domain scope |
| Cause | The workflow policy for provisioning is set to 0 approval. The Authentication Manager server tries assigning a token to the user automatically upon user's request from Self-Service Console and runs into the error for the following reasons:
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| Workaround | Run the All Users report (Reporting > Reports > Add New > All Users) to identify users who have not used tokens to authenticate from a specific period of time (for example, in x number of days). If the identified users no longer require tokens for authentication, the tokens can be unassigned from the users, allowing these tokens to be assigned to new users. If there are no tokens in the deployment that can be unassigned and provided to new users, please contact your RSA account manager or reseller to purchase additional tokens. Note that the purchase of additional tokens may require that new users be added to your Authentication Manager license. Be sure to inquire about that to your account manager or reseller. |
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