This is the slide deck presented by Jeff Shurtliff, Sr Administrator & Architect of RSA Link, to RSA Archer customers and partners for the RSA Archer Free Friday Tech Huddle on September 14th, 2018.
This presentation, entitled Using RSA Link to Search the Knowledge Base, addresses the following topics:
- What is the knowledge base?
- How do customers use the knowledge base?
- How does RSA Customer Support use the knowledge base?
The live presentation also included a live demonstration and a Q&A session.
For more information about the on RSA Link, be sure to check out the RSA Link Frequently Asked Questions page, the RSA Link Data Sheet and the Guided Tour of RSA Link video.