000036741 - Unable to log out of RSA Identity Governance & Lifecycle 7.1

Document created by RSA Customer Support Employee on Sep 18, 2018
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000036741
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0
IssueWhen logging out of RSA Identity Governance & Lifecycle, nothing happens. You are unable to logout.
CauseThis is a product defect with the following setting which can be found under Admin > User Interface:
User-added image
ResolutionTO resolve this issue, upgrade to 7.1.0 P02 or higher.
WorkaroundAs a workaround try one of the following options:
  • Close the browser window and clear the browser history.


  • Enable the option to confirm when a user is logging out of the system.

User-added image