000036741 - Unable to log out of version 7.1.0 of RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Sep 18, 2018Last modified by RSA Customer Support Employee on Jul 16, 2020
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Article Number000036741
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 7.1.0
IssueWhen logging out of RSA Identity Governance & Lifecycle, nothing happens. Users are unable to logout.
CauseThis is a product defect with the following setting which can be found under the Admin > User Interface > Settings tab.
User-added image

ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.1.0 P02. 
WorkaroundAs a workaround try one of the following options:
  • Close the browser window and clear the browser history.


  • Enable the option Show confirmation when logging out under Admin > User Interface > Settings tab > Edit to confirm when a user is logging out of the system.

User-added image