000036783 - Error message "A server error has occurred" when attempting to register for an RSA Link account

Document created by RSA Customer Support Employee on Sep 26, 2018
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Article Number000036783
Applies ToRSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: RSA Link Registration Portal (community.rsa.com/register)
Platform: Web Browser
IssueThe error message below is displayed when attempting to register for an RSA Link after entering the required information and clicking the Continue button.

A server error has occurred. Please refer to server logs for more information.

User-added image
CauseThis issue can occur in rare circumstances if there is an issue with the registration portal.
WorkaroundIf you receive this error, please wait a few minutes and attempt to register again. 
 
If you continue to get the error, please contact RSA Customer Support using the form at https://community.rsa.com/contact to report the issue so that it can be resolved as quickly as possible.

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