000036783 - Error message "A server error has occurred" when attempting to register for an RSA Link account

Document created by RSA Customer Support Employee on Sep 26, 2018Last modified by RSA Customer Support Employee on Mar 19, 2020
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Article Number000036783
Applies ToRSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: RSA Link Registration Portal (community.rsa.com/register)
Platform: Web Browser
IssueThe error message below is displayed when attempting to register for an RSA Link after entering the required information and clicking the Continue button.

A server error has occurred. Please refer to server logs for more information.

User-added image
CauseThis issue can occur in rare circumstances if there is an issue with the registration portal.
WorkaroundIf you receive this error, please wait a few minutes and attempt to register again. 
 
If you continue to get the error, please contact RSA Customer Support using the form at https://community.rsa.com/contact to report the issue so that it can be resolved as quickly as possible.

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