Article Content
Article Number | 000036782 |
Applies To | RSA Product Set: Security Analytics, NetWitness Logs & Network RSA Product/Service Type: Security Analytics Server, User Interface RSA Version/Condition: 10.6.6 |
Issue | After upgrading the SA Server to 10.6.6, the UI is down and it is not even restarting when you run the following command:
You can also see that the tokumx service is down and is not able to start with the following command:
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Cause | The tokumx.conf file contains a stale entry that is preventing the tokumx service to start. The jettysrv service is also unable to start since it depends on the tokumx service to run properly. |
Resolution | Check the tokumx.conf file and make sure there are no stale/duplicate entries. A normal tokumx.conf file should contain entries similar to the following ones:
In multiple circumstances a duplicate entry for "bind_ip = 0.0.0.0" has been discovered which was causing the issue. |