|Applies To||RSA Product Set: Security Analytics, NetWitness Logs & Network|
RSA Product/Service Type: Security Analytics Server, User Interface
RSA Version/Condition: 10.6.6
|Issue||After upgrading the SA Server to 10.6.6, the UI is down and it is not even restarting when you run the following command:|
You can also see that the tokumx service is down and is not able to start with the following command:
|Cause||The tokumx.conf file contains a stale entry that is preventing the tokumx service to start. The jettysrv service is also unable to start since it depends on the tokumx service to run properly.|
|Resolution||Check the tokumx.conf file and make sure there are no stale/duplicate entries. A normal tokumx.conf file should contain entries similar to the following ones:|
In multiple circumstances a duplicate entry for "bind_ip = 0.0.0.0" has been discovered which was causing the issue.