|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 22.214.171.124
|Issue||While a user is created or updating applications or questionnaires in the application builder, users are not able to log into the system while this is in progress. |
Additionally, this can happen while installing packages that create or update permissions on existing applications or questionnaires.
Symptom (manual login):
After clicking the login button on the Archer login page, the page continues to load for a long period of time but does not log the user into the system. The users will continue to see the Archer login page.
Symptom (Single Sign On ):
The Archer site loads continuously without logging the user in. Users may see a blank white page or a page that takes a long time to load, or does not load.
|Cause||When creating a new application or questionnaire, or when updating the permissions of an existing application or questionnaire, the user account permissions need to be rebuilt for every user account in the system. |
In most cases this takes only a few seconds, but instances with over 20,000 users may observe a noticeable period of time where users are unable to access the Archer instance while this process is being completed.
|Resolution||This issue has been fixed in|
Archer 6.4 SP1 Patch 3 (126.96.36.199)
Archer 6.5 Patch 1 (188.8.131.52)
And later versions.
|Workaround||The process of updating the application permissions will block logins while it is running, however the performance of this process can be improved so the login delay is no longer noticeable.|
To improve the performance of this process to make it less impacting of end users: