|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.0.0 and above
Platform: Linux running on VMware
|Issue||When attempting to obtain the status, or stop the RSA Identity Governance & Lifecycle application, the following error may occur.|
In this case, the /var mount point has been switched to Read Only mode.
The /var/run/aveksa_server.pid file gets created when an operation is performed with the aveksa_server service. The /var/run directory has the following access: drwxr-xr-x, so only root has write access.
|Cause||A drive consistency failure has triggered the operating system to switch the /var mount point to Read Only. This is an expected behavior when there has been a hard disk failure. The operating system does this to prevent damage to the system. Further, if the operating system is hosted on a virtual system, then the hardware is virtualized, with greater possibilities for simulated hard disk failure.|
|Resolution||Try re-starting the the VM, as the simulated hard disk failure may be transitory. Alternately, after a time, the virtual machine may self correct.|
Examine the /var/log/messages log file, to determine if any disk failure has been reported. If none has been reported, then the problem was likely caused by the virtual machine.
|Notes||If the Read-only file system message is being reported on physical hardware, then please engage your Linux system administrator.|
If you are running an RSA Appliance, please engage RSA Customer Support for further assistance, as the hard disk may need to be replaced.