|Applies To||RSA Product Set: Adaptive Authentication (OnPrem)|
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3
|Issue||Customer is receiving an error with Oracle 12C SQL, account lock, cannot create poolable connection.|
|Resolution||Past occurrences of this error were traced back to issues with the accounts.|
It is recommended to use the database accounts that were set up at installation, for example:
and log into the associated Oracle database, Core, BO, CM, with each account to verify each has access.