000036682 - RSA Adaptive Authentication (On-Premise) customer is receiving an error - cannot create poolable connection.

Document created by RSA Customer Support Employee on Oct 5, 2018
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Article Number000036682
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3 
 
IssueCustomer is receiving an error with Oracle 12C SQL, account lock, cannot create poolable connection.
ResolutionPast occurrences of this error were traced back to issues with the accounts.
It is recommended to use the database accounts that were set up at installation, for example:

- RSA_CORE
- RSA_CORE_USER
- RSA_BO
- RSA_BO_USER
- RSA_CM
- RSA_CM_USER

and log into the associated Oracle database, Core, BO, CM, with each account to verify each has access.
 

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