|Applies To||RSA Product Set: Identity Governance & Lifecycle|
RSA Version/Condition: 7.1.0, 7.0.2, 7.0.1
|Issue||The RSA Identify Governance and Lifecycle Role Collector (RDC) shows as Failed in the step Role Data Relationship Processing. The Task Progress shows that the processing is In Progress in Step 9/12: Relationship Processing Update Master Relationships.|
In addition, in the Admin Errors for Run, the detailed errors for the run may show the following:
The following log event is logged in the aveksaServer.log file:.
|Cause||This issue occurs with certain types of Role Data.|
This is a known issue in the following versions:
|Resolution||This issue is resolved in the following patches|
If you are using 7.0.1, please upgrade to a current version.
|Workaround||There is no work around for this issue, but the error only occurs when the system is doing collections on previously collected data. The failure does not occur on the first run of the Role Collector and does not occur if the Role Collector is targeted for a Full Refresh for Relationships.|
You can force the collector to do a Full Refresh for Relationships by making a configuration change (it has to be a major change such as mapping attributes or resolution rules), and then changing the configuration back to the original. You can check to make sure this is set by displaying the list of Roll Collectors with all columns displayed and checking the Requires Full Refresh column.