000036806 - Image uploader broken, doesn't display uploaded images in RSA Archer, 6.4.1 iView

Document created by RSA Customer Support Employee on Oct 15, 2018Last modified by RSA Customer Support Employee on Jun 9, 2019
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Article Number000036806
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer
RSA Version/Condition:, 6.4.1
Platform: Windows
IssueUsing the graphic selector to include image icons in iView, the image Graphic Selector shows "No records to display".
The available graphics shows no graphics available even though there are graphic icons present in company_file with valid permissions.
User-added image

Running Fiddler or Web Trace, the response from the request shows HTTP 204. no content.

User-added image
CauseiViews Graphic selector does not retrieve icons when company_files are on a network share
ResolutionA fix is available in
Alternatively, contact RSA Customer Support for fixing DLL for RSA Archer 6.4.1 or