000036813 - Metadata export fails due to timeout in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Oct 15, 2018
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Article Number000036813
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 6.9.1, 7.0, 7.1
IssueWhen selecting and attempting to export all or many objects from the User interface (UI) under Admin > Import/Export, the export process never completes to where you can select the export button to download the XML file.  It works fine when only selecting a few objects.  There are no export related errors in the aveksaServer.log, but the UI does appear to timeout.
CauseYour system is likely busy and the metadata export process is taking longer than allowed for the session timeout limit.
WorkaroundIncrease the User Session Timeout limit in the UI under Admin > User Interface > Settings. There is no need to restart the application.  If there are concerns about the longer session timeout period, you can do it temporarily and reset it afterward or you can download a smaller quantity of objects either by object type or by selecting individual objects.

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