000036144 - Is it possible to change RSA Adaptive Authentication for eCommerce/3DSecure customer portal inactivity timeout length?

Document created by RSA Customer Support Employee on Oct 17, 2018
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Article Number000036144
Applies ToRSA Product Set: Adaptive Authentication for eCommerce/3DSecure
RSA Product/Service Type: Adaptive Authentication for eCommerce/3DSecure
 
IssueA customer wants to know if it is possible to change 3DS/AAeC customer portal inactivity timeout length?
 
ResolutionNo, this is not possible to do in order to comply with PCI regulations:

8.1.8 If a session has been idle for more than 15 minutes, require the user to re-authenticate to re-activate the terminal or session.

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