000036853 - RSA Archer is unable to change the selected layout of a User Action node in the Advanced Workflow builder

Document created by RSA Customer Support Employee on Oct 19, 2018
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Article Number000036853
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition:
  • After selecting a different layout for a User Action Node, the user is unable to save the changes to Advanced Workflow.
  • After hitting "Save Workflow" the user attempts to navigate off the page and receives a warning stating the Advanced Workflow changes have not been saved.
  • When creating copies of existing layouts, you are not able to change the existing User Action Nodes to use the new layout.
ResolutionThis defect will be fixed in a future release.
WorkaroundDelete the user action node and recreate it.