000036853 - RSA Archer is unable to change the selected layout of a User Action node in the Advanced Workflow builder

Document created by RSA Customer Support Employee on Oct 19, 2018Last modified by RSA Customer Support Employee on Oct 8, 2019
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Article Number000036853
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition:
  • After selecting a different layout for a User Action Node, the user is unable to save the changes to Advanced Workflow.
  • After hitting "Save Workflow" the user attempts to navigate off the page and receives a warning stating the Advanced Workflow changes have not been saved.
  • When creating copies of existing layouts, you are not able to change the existing User Action Nodes to use the new layout.
ResolutionThis defect has been fixed in version and later.
WorkaroundDelete the user action node and recreate it.