|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 22.214.171.124
Users that save content records and then use the back button in their browser to return to the content record in View Mode and then try to edit the old copy of the record and save it may cause loss of attachments and the removal of all attachments from all attachment fields. This is due to the user attempting a content save of the record with invalid state information.
|Resolution||All Versions (6.3 through 6.4):|
Upgrade to 6.4 Service Pack 1 Patch 2 or later to resolve.
Additionally, a drop in hotfix is available from Archer Support (ARCHER-55108) for the below Archer versions.
|Workaround||Inform end users that the Browser navigation buttons (Back, Forward, etc.) are not tested and are not supported for Archer. Using them may result in unexpected behavior.|