000036852 - RSA Archer Attachments unexpectedly removed from Attachment fields

Document created by RSA Customer Support Employee on Oct 19, 2018
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Article Number000036852
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.4.0.2
Platform: Windows
Issue
  • Attachments disappearing or being unexpectedly removed from Attachment fields
  • History log showing users removing attachments when they did not perform this action.
Cause

Users that save content records and then use the back button in their browser to return to the content record in View Mode and then try to edit the old copy of the record and save it may cause loss of attachments and the removal of all attachments from all attachment fields. This is due to the user attempting a content save of the record with invalid state information.

ResolutionAll Versions (6.3 through 6.4):
Upgrade to 6.4 Service Pack 1 Patch 2 or later to resolve.

Additionally, a drop in hotfix is available from Archer Support (ARCHER-55108) for the below Archer versions.
  • 6.3 Patch 5 Hotfix 1
  • 6.3 Patch 7
  • 6.4 Patch 2
  • 6.4 Service Pack 1 Patch 1
WorkaroundInform end users that the Browser navigation buttons (Back, Forward, etc.) are not tested and are not supported for Archer.  Using them may result in unexpected behavior.

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