000036833 - RSA Identity Governance & Lifecycle Attribute Synchronization fails with Access Fulfillment Express (AFX) error

Document created by RSA Customer Support Employee on Oct 23, 2018
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Article Number000036833
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2, 7.1.0
 
IssueRSA Identity Governance & Lifecycle  Access Fulfillment Express (AFX) automated fulfillment for Attribute Synchronization fails with the following AFX error message and the request goes to Manual Fulfillment.
 
AFX can not process this change item because a command parameter mapping can not be found for the following attributes: Title



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Cause
This is actually a failure in the AFX connector definition that prevents the automated AFX provisioning from succeeding.   


This will occur if an attempt is made to map a User attribute instead of an Account attribute in the Connector Capabilities.

For example ${User.Title} is incorrect for updating an Account attribute.
 
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Resolution
  1. Ensure that you have the AFX connector defined correctly to map the Account attribute to be provisioned.   Automatic AFX provisioning for Attribute synchronization leverages the Update an Account capability of the Connector. 
  2. Select the Capabilities tab for your Connector.   
  3. Select Update an Account. 
  4. Under the Mapping section, use the drop down to select an Account Attribute such as ${Account.Title} to map to your attribute.
 

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