000036834 - How to locate the software version of RSA Archer

Document created by RSA Customer Support Employee on Oct 29, 2018•Last modified by RSA Customer Support Employee on Oct 29, 2018
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Article Number000036834
Applies ToRSA Product Set: RSA Archer Suite
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.x
Platform: Windows
Issue
 
TasksThe purpose of this article is to find the installed software version of RSA Archer using the following locations:
  1. The Archer User Interface;
  2. Licensing Information under the Application Builder in the Archer User Interface;
  3. Check the version of the running processes on the Web Server and Services Server (Archer application server);
  4. Instance report in the Archer Control Panel (ACP);
  5. Archer version in the Instance Database of the SQL server.
Typically, when you are upgrading Archer you will be upgrading the Services Server, Instance Database Web and Advanced Workflow and Web components, the above five methods can be used to verify the version of Archer and Instance database. It is always best practice to verify the versions all match before and after performing an upgrade.

ResolutionYou can locate the installed software version of RSA Archer by using one or more of the following methods:

Method 1: The Archer User Interface



After you have logged into the Archer User Inference using a web browser, you will see the software version of Archer at bottom of the page (shown in red in the screenshot below).


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Method 2: Licensing information under the Application Builder in the Archer User Interface



Login to Archer User Interface > Administration > Application Builder > Applications > Licensing Information 
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Then click Licensing Information
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Method 3: The version of the running processes on the Web Server and Services Server (Archer application server)



Try the following steps on each Archer server to confirm the file versions:


Method 3a: The running version of Archer Configuration Service



  1. Open Windows Task Manager and under the Details tab, locate the ArcherTech.Services.ConfigurationService.exe process.
  2. Right-click the ArcherTech.Services.ConfigurationService.exe process and select Properties.
  3. From the file Properties window, select the Details tab and locate the Version information 

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Method 3b: The version of the file ArcherTech.Kernel.dll



  1. From the Windows Explorer window, open the path \\RSA Archer\Services folder (The root directory that Archer was installed to may vary) and locate the ArcherTech.Kernel.dll file.
  2. Right-click the file and select Properties.
  3.  From the file Properties window, select the Details tab and locate the Version information
     

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Method 4: Instance report in the Archer Control Panel (ACP)



In the Instance Report under the Installation History, it will display the history of the installed version as per the following steps:
Login to Archer Control Panel > Plugins > select Instance > Start Report Job (please make the Archer Job Engine Service is running) 
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Method 5: The Instance Database of the SQL server.



  1. To find the name of the Instance Database:

  • Login to Archer Control Panel > Double-click the Instance under All Instance 
  • Go to the Database tab > note down the Instance Name and SQL server name 

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  1. Go to SQL server and find the Archer database Instance Name (the previous step explains how to find the Instance Name) and run the following query against the Instance:  SELECT  *  from tblApplication

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