000036851 - RSA Identity Governance & Lifecycle request form does not populate Entitlement selector correctly

Document created by RSA Customer Support Employee on Oct 29, 2018
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Article Number000036851
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2 P05, 7.1.0 P01
Issue

RSA identity Governance & Lifecycle custom request forms that use an Entitlement Rule based on a form field or drop down fail to populate the Entitlement selection list correctly.  The form will display with an empty entitlement selection box with 0 total items. 



User-added image



This affects the following Form Control Type(s):



  • Entitlement Table,
  • Entitlement Table (non-Visual), and
  • Entitlement Table with Actions

Where content is dynamically generated dependent on the value selected in a different form variable avform.*



User-added image



If the user presses Next and then Back, the form may be refreshed correctly. 

CauseThis is a known issue in the following patches:
  • RSA Identity Governance & Lifecycle 7.0.2 P05
  • RSA Identity Governance &d Lifecycle 7.1.0 P01 (note the current shipping version of 7.1.0 is 7.1.0 P01)




 
ResolutionThis issue is resolved in the following patches:
 
  • RSA Identity Governance & Lifecycle 7.0.2 P03
  • RSA Identity Governance & Lifecycle 7.1.0 P03
  • RSA Identity Governance & Lifecycle 7.1.1
WorkaroundThere is no known work around for this issue. 
NotesThis will affect forms that were working correctly on previous versions of the product. 

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