|Applies To||RSA Product Set: NetWitness Logs & Network|
RSA Product/Service Type: Security Analytics Server
RSA Version/Condition: 10.6.x, 11.x1
O/S Version: CentOS 6, CentOS 7. VMWare
|Issue||Licensing Question Due to Virtual MAC Change|
You may encounter an error when migrating or moving a VMWare virtual machine between clusters or hosts.
This can sometimes result in a MAC address change which affects licensing which is associated with the original MAC address of the Security Analytics 10.6 or NetWitness Node 0 host.
|Resolution||If you are unable to change the MAC address back to the initial value you may need to modify the VMX file associated with the virtual machine.|
It looks like there is a special range of VMWare MACs in the 00:0c:29 range.
The solution is to edit the .vmx file for the virtual machine and add the following line:
ethernet0.checkMACAddress = "false"
Following is a sample .vmx file for static mac address. Adding the 4th line will enable you to modify the MAC address through the vSphere client to the original value.
1 ethernet0.networkName = "LAN"
2 ethernet0.addressType = "static"
3 ethernet0.present = "TRUE"
4 ethernet0.checkMACAddress = "false"
5 ethernet0.address = "00:0C:29:01:2A:B3"
See this VMWare link for additional information:
|Workaround||If editing the .vmx file is not an option it is possible to resolve the problem through RSA Download Central.|
Login to your Download Central account, locate the original license server, unmap all the add-ons assigned, create a new license server, and map all the add-ons to the new license server. Download a new BIN file and apply it to the new license server.