000036957 - RSA Adaptive Authentication (On-Premise) customers seeing "No value for key" error after upgrading to V7.3 P4.

Document created by RSA Customer Support Employee on Nov 15, 2018
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Article Number000036957
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3 P4
IssueA number of AAOP customers have upgraded to V7.3 P4, and are now seeing the following error
in the aa_server.log:

2018-11-01 12:31:45,009 ERROR [http-nio-80-exec-5] [] [] [com.rsa.csd.ws.impl.AdaptiveAuthenticationImpl] - <java.lang.IllegalStateException: No value for key [org.hibernate.internal.SessionFactoryImpl@59a934d4] bound to thread [http-nio-80-exec-5]>

If soap logging is enabled, the following error is also seen in the aa_server.soapcalls.log file:

     <ns1:reasonDescription>Unable to complete requests due to system error:
Reason Code: 1002
Description: General Error 
No value for key [org.hibernate.internal.SessionFactoryImpl@59a934d4] bound to thread [http-nio-80-exec-7]       </ns1:reasonDescription>

ResolutionA test .jar file (pmcore- was made available from our Engineering team,
and this has resolved the issue for multiple customers.

This fix will be put into a Hot Fix to be released under V7.3 P4, but there are no details
of the Hot Fix at this point, 15-Nov-2018.