|Applies To||RSA Product Set: Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.1 or above.
|Issue||The RSA Identity Governance & Lifecycle application was on one of the following versions;|
To confirm that there are duplicate identities, connect to the database as AVUSER, and run the following SQL.
For this issue, ORA-30926 errors are not being reported during a collection.
|Cause||The cause of this issue has two parts.|
1. Defect ACM-64423
In RSA Identity Governance & Lifecycle versions 6.9.1 P19 or below, or version 7.0.0, deleted users from earlier releases were not tracked. To remedy the situation, defect ACM-64423 added a new table "Raw User Deleted" to track deleted users from earlier releases.
The versions where defect ACM-64423 is corrected are as follows;
2. Defect ACM-89647
An additional problem was detected, in that the Unification process was not aware of the old Unified user and created a new one, resulting in a duplicate user. To remedy the situation, defect ACM-89647 improved the data migration process so that the Raw User Deleted data was included in the Master Enterprise Users table.
The versions where defect ACM-89647 is corrected are as follows;
|Resolution||Upgrade to RSA Identity Governance & Lifecycle 7.0.2 P11 or 7.1.0 P05.|
To download the patch, please see knowledge article 000033845 - How to download patch files for RSA Identity Governance & Lifecycle from RSA Link.
|Workaround||To correct the identity data in versions earlier than 7.0.2 P11 or 7.1.0 P05, please log a case with RSA Customer support, and refer to article 000036824.|
The engineer can then confirm you have encountered this problem, and provide the SQL to manually correct the duplicate identity data.