000036760 - 'Multi App Collector : Admin' privilege does not allow to edit the collector as expected in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Nov 16, 2018
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Article Number000036760
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2, 7.1.0
IssueMulti App Collector Admin access is not working as expected. For example, 
  1. A user with Multi App Collector: Admin privilege edits a multiapp EDC collector and moves to the Select types of entitlement data to collect page, the user can see the Account and Role check boxes are grayed out. 

User-added image

  1. The user unchecks the Users and Groups check boxes and moves to the next page:

User-added image

  1. The following pop-up displays with the message that there should be at least one selection:

User-added image

As you can see in the image above, the Account check box was cleared out even though it was selected on the previous page.
CauseThis is a known issue and reported to engineering for a fix.
WorkaroundUntil engineering fixes this issue we can user Account Collector: Admin access or Entitlement Collector: Admin access to edit the multiapp collectors.