000036921 - How to update an Active Directory Account Attribute to have no value <not set> using an Active Directory AFX Connector in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Nov 22, 2018Last modified by RSA Customer Support Employee on Apr 16, 2020
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Article Number000036921
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.x
IssueAn Active Directory account attribute can be set to:
  • an actual value
  • NULL
  • <not set>
This RSA Knowledge Base Article describes how to update an Active Directory account attribute to have no value <not set> rather than NULL using an Active Directory AFX connector.

Below is an example of the Department Active Directory account attribute having no value (<not set>).
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ResolutionTo use AFX to clear the attribute value:
  1. Add a Command Input Parameter to the Update an Account capability in the format of remove_<attribute-name>. In this example, the parameter would be called remove_department.

NOTE: The parameter is case sensitive. Remove must be in lowercase and the attribute name must appear exactly as it does in the Active directory attribute editor.

  1. Pass the current value of the attribute in the Command Input Parameter. In this example, the current value is Support.

NOTE: You must know the current value as this will only work if you pass the current parameter to AFX.


In the following example, user Rita Book belongs to the Support department and AFX will update her department to <not set>.

  1. Note the Department is set to Support in Active Directory:

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  1. Modify the Active Directory AFX connector Update an Account capability as follows (AFX > Connectors > {connector name} > Edit > Capabilities tab}

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  1. To clear the value for the department attribute, pass current value of the attribute.which is Support. Note that this connector is in test mode to enable the Test Connector Capabilities button (AFX > Connectors > {connector name} > Edit > General tab > set State to Test.)

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  1. Note the Department attribute has been updated to <not set>

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