000036892 - Entitlements missing in PV_USER_DIRECT_ACCESS view in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Nov 24, 2018
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Article Number000036892
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1,7.0.2, 7.1.0
IssueUser's direct entitlements which are seen under the user access tab are not available in the view PV_USER_DIRECT_ACCESS.
The entitlements are missing when they are part of any Role and even though the user did not get the entitlement via Role.
These entitlements can be seen in PV_USER_ALL_ACCESS view.

User-added image

User-added image

User-added image
CauseThis is a known defect that has been addressed in 7.0.2 P10 and 7.1.0 P04.
ResolutionApplying Patch 7.0.2 P10 or higher, or 7.1.0 P04 and higher will prevent future occurrences of this condition.