000036979 - Scheduled Report Distribution using Excel File format results in incorrect extension in RSA Archer

Document created by RSA Customer Support Employee on Nov 30, 2018Last modified by RSA Customer Support Employee on Dec 17, 2018
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Article Number000036979
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.5.0.0
Platform: Windows
 
IssueWhen performing a scheduled report distribution of a report with the attachment type of Microsoft Excel, the attached file is using the old file extension of XLS rather than XLSX. This causes Excel to bring up a warning message when opening the file. 
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Cause
The issue is related to a change over of Excel attachments in Archer 6.5+ to the new Excel format of .xlsx. Scheduled Report Distributions was skipped when updating the extension name.
Resolution
This will be addressed in a later release of Archer.
Workaround

Change the file extension to XLSX or select "Yes" on the popup to open the file.



 

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