000036979 - Scheduled Report Distribution Excel File Incorrect Extension in RSA Archer

Document created by RSA Customer Support Employee on Nov 30, 2018
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Article Number000036979
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.5.0.0
Platform: Windows
 
IssueWhen performing a scheduled report distribution of a report with the attachment type of Microsoft Excel, the attached file is using the old file extension of XLS rather than XLSX. This causes Excel to bring up a warning message when opening the file. 
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CauseThe issue is related to change over of Excel attachments in Archer 6.5+ to the new Excel format of .xlsx. Scheduled Report Distributions look like they got skipped when updating the extension name.
ResolutionThis will a in a later release of Archer 6.5.
Workarounda is fixed by changing the file extension to XLSX, until a code fix can be pushed in a CPR build or by clicking Yes on the error that pops up warning of the incorrect file extension in Excel.

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