Getting this error while installing RSA VIA 7.0
Previously got an error for accessing AVDB instance so followed this link
https://community.rsa.com/docs/DOC-47343
and made the changes .
Now getting this error while installing RSA VIA
Checking database connections...
Checking database...
Validated oracle configured to SID: AVDB
Failed to connect to the database
ERROR: Unable to connect to the database; aborting installation
Attached install log and oracle log for reference.
That helped .
Made the changes and tried installing RSA VIA . Getting another stating
"Error message - Unable to connect to controller "
And the installation terminated . Kindly help me in resolving the issue.
I have herewith attached the log file for reference
Kindly review aveksa-install(latest).log file
Did you perform the changes which are described in 000033056 - RSA Identity Governance & Lifecycle 7.0.0 installation fails with the following error: JBAS014653: Composite operation failed and was rolled back ?
Yes I have made changes in all the three files to Thread.sleep(60000) .
From the log it looks like the time is not in sync:
Verifying Oracle and System time match ...
Database and Web are outside time buffer ( 15 seconds )
Database : 11-28-2016 10:26:56 -0500 > Web : 11-28-2016 10:26:32 -0500
[ Startup Failed ]
Adjust the time and then try to start
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Do i need to change the system timing of suse linux to the same time of my local machine and try again ?
or do i need to change the timing of the machine during installation .
What changes do i need to make ?
Regards,
Anith kumar Ramanathan
Currently you have 24 seconds difference between the SUSE server time and the DB server time.
Try to change the time of the SUSE server to align to the DB server time
I think the following is the section that checks the time diff (from aveksa_server)
verifyTimeMatch() {
echo "Verifying Oracle and System time match ..."
system_time=$(date +%s)
su - $AVEKSA_OWNER -c "$AVEKSA_HOME/database/cliAveksa.sh -check timematch silent > /tmp/dbtime.tmp"
oracle_epoch=$(awk -F' ' '{print $1}' /tmp/dbtime.tmp )
if [ "${oracle_epoch}" = "ERROR:" ] ; then
echo "Unable to connect to database."
cat /tmp/dbtime.tmp
echo "[ Startup Failed ]"
exit 1
fi
buffer=15
Web=$(date -d @$system_time +"%m-%d-%Y %T %z")
Database=$(date -d @$oracle_epoch +"%m-%d-%Y %T %z")
if [ $(expr $oracle_epoch - $system_time) -gt 0 ] ; then
if [ $(expr $oracle_epoch - $system_time) -gt $buffer ] ; then
echo "Database and Web are outside time buffer ( ${buffer} seconds )"
echo "Database : $Database > Web : $Web"
echo "[ Startup Failed ]"
exit 1
fi
fi
if [ $(expr $oracle_epoch - $system_time) -lt 0 ] ; then
if [ $(expr $oracle_epoch - $system_time) -lt $(( $buffer * -1 )) ] ; then
echo "Database and Web are outside time buffer ( ${buffer} seconds )"
echo "Database : $Database < Web : $Web"
echo "[ Startup Failed ]"
exit 1
fi
fi
echo "Database : $Database ~ Web : $Web "
}Yes . That helped , that particular error is resolved .
Now getting a error
"Waiting for RSA Via Lifecycle and Governance to start......
The RSA Via Lifecycle and Governance server is not running and is not in a starting state"
and setup got terminated .
Kindly review the file aveksa-install1(latest).log log file and provide a solution to resolve it
Check aveksaServer.log
I don't find the fiile .
Can you please provide the location to get the file
Regards,
Anith kumar Ramanathan
You’re trying to modify the times not work around it by changing the installer right? While this is only 20 seconds, the times matter. JMS in particular relies on the time to know when to pick up events and the db and app server are off, you are likely to get some unexpected delays and other behaviours. I recommend looking at the times and time zones on the database and application server machine. Consider using ntp to keep them in sync
Sean Miller | Senior Manager, Software Engineering | RSA
O: (519) 954 8162
RSA Identity Governance and Lifecycle Community: https://community.rsa.com/community/products/governance-and-lifecycle
i have my suse linux time zone is set to Eastern (New york) and Harware time set to UTC Check box is clicked
and the time is matching to the time of my local machine time
Where the set time zone option automatically option is set to Off
and the time zone of my local system is UTC(4:00)Abu Dhabi,Muscat.
In the SUSE linux i am not able to change the time zone to my local machine time zone
Could you please explain what changes do i need to make to resolve the issue
Regards,
Anith kumar Ramanathan
I have attached aveksaserver.log file foe reference . Kindly review the file .
What happens what you try to start the application?
acm start
Or try to stop and the then start
acm stop
acm start
When the installation is going on , got this error . Now this change where do i need to make ? trying in terminal am getting a typo error.
Could you please guide me with this
Regards,
Anith kumar Ramanathan
I have updated the time Zone in SUSE Linux and tried installing and i get the same error .
Please review aveksa-install2-Latest.log file and provide the workaround for this issue
Anith,
It may be best to contact RSA Customer Support at this point to lay out all the steps so far and have some more hands on troubleshooting.
Regards,
Nathan
see if this helps - Installation RSA L&G v7.0 - Issue with Remote DB
000033056 - RSA Identity Governance & Lifecycle 7.0.0 installation fails with the following error: JBAS014653: Composite operation failed and was rolled back