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Fulfillment And Revocation Date seem not considered in Access Request Form

Question asked by Ece YILDIRIM on Jul 22, 2016
Latest reply on Apr 10, 2017 by Sabthami S

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Hello,

- When we create an access request via request form, we have the option to specify "Fulfillment Date" and "Revocation Date" of the requests. (Picture 1)

- However, we see the revocation request is created and submitted immediately after we submitted access request (Picture 2)

- The revocation request is also completed immediately. (Picture 3)

- Also fulfillment request seemed to be submitted without considering the specified target date. (Picture 4)

Are there any step we missed or do we simply misinterpret the purpose/functioning of these fields?

Picture 1

Picture 2

Picture 3

Picture 4

Mostafa Helmy

Jul 22, 2016 5:07 AM

Correct Answer

Can we see your Request Workflow configuration? Make sure you have a Delay Node in the workflow that is set to wait for fulfilment date.

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Mostafa Helmy

Jul 22, 2016 5:07 AM

Can we see your Request Workflow configuration? Make sure you have a Delay Node in the workflow that is set to wait for fulfilment date.

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Venkata Ramana Reddy Kanaparthy

Jul 22, 2016 5:12 AM

The revocation request will be created immediately along with the actual submission request. Only that the actual submission request should wait for fulfillment date and the revocation request should wait for revocation date before actual fulfillment node starts. For this to however work as expected, i think has to be supported by the workflow being used for such requests with a wait node before the fulfillment. Please check if the workflow you are using is missing that Wait node. If you are using a custom workflow which is missing this, you can look at default workflows for comparison to add that node.

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Ece YILDIRIM @ Venkata Ramana Reddy Kanaparthy on Jul 22, 2016 5:44 AM

Thanks All,

We were missing delay node as you pointed. It looks okay now.

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Sabthami S @ Venkata Ramana Reddy Kanaparthy on Apr 10, 2017 6:34 AM

Hi Venkata -

Any Idea on the below thread ? It looks similar

Automatically generated Revocation request Completed Immediately - 7.0.1

Many thanks !!!

Regards,

Sabthami Subramanian

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Mostafa Helmy Jul 22, 2016 5:07 AM
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Correct Answer
Can we see your Request Workflow configuration? Make sure you have a Delay Node in the workflow that is set to wait for fulfilment date.

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Venkata Ramana Reddy Kanaparthy Jul 22, 2016 5:12 AM
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The revocation request will be created immediately along with the actual submission request. Only that the actual submission request should wait for fulfillment date and the revocation request should wait for revocation date before actual fulfillment node starts. For this to however work as expected, i think has to be supported by the workflow being used for such requests with a wait node before the fulfillment. Please check if the workflow you are using is missing that Wait node. If you are using a custom workflow which is missing this, you can look at default workflows for comparison to add that node.

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- Ece YILDIRIM @ Venkata Ramana Reddy Kanaparthy on Jul 22, 2016 5:44 AM
  Mark Correct
  Correct Answer
  Thanks All,
  
  We were missing delay node as you pointed. It looks okay now.
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- Sabthami S @ Venkata Ramana Reddy Kanaparthy on Apr 10, 2017 6:34 AM
  Mark Correct
  Correct Answer
  Hi Venkata -
  
  Any Idea on the below thread ? It looks similar
  
  Automatically generated Revocation request Completed Immediately - 7.0.1
  
  Many thanks !!!
  
  Regards,
  Sabthami Subramanian
  Like • Show 0 Likes0
  Actions

Fulfillment And Revocation Date seem not considered in Access Request Form

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