AnsweredAssumed Answered

SecurID Software Token Android 9 data issue

Question asked by Daniel Bressan on Oct 18, 2018
Latest reply on Oct 19, 2018 by Erica Chalfin

Like • Show 0 Likes0
Comment • 7

I just upgraded to a pixel 2, on android 9, and the RSA SecurID software token app doesn't work anymore. After clear cache and data, uninstalling and reinstalling, I still always get the same error (see attachment). It says "RSA application data in inaccessible. Please enable 3G/4G or Wi-Fi network. Contact your administrator." Obviously all my data is on and working, both on wi-fi and 4g. Any suggestions? I did see this article that says it was updated to work with android 9: Android 9 Pie Recommendation for RSA SecurID Access Customers I'm on version 2.5.0 of the app.

Thanks!

Ted Barbour

Oct 18, 2018 4:11 PM

Correct Answer

Hi Daniel - this is a known issue. The workaround is:

Step 1: Turn off the Automatic Restore switch. Android settings-> System-> Backup and restore -> App data and turn off Automatic restore switch.
Step 2: Uninstall App
Step 3: Reinstall App
Step 4: Re-enable the Automatic Restore switch

Hope that helps,

Ted

See the reply in context

Attachments

Screenshot_20181018-114357.png51.2 KB

No one else had this question

Outcomes

Erica Chalfin

Oct 18, 2018 4:03 PM

Daniel Bressan,

I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.

Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access and click Ask A Question. That way your question will appear in the correct space.

Regards,

Erica

Please also take a look at RSA Application Data is Inaccessible, where other customer's reported the same issue.

Regards,

Erica

Actions

Daniel Bressan @ Erica Chalfin on Oct 18, 2018 4:09 PM

Thanks! That's exactly what I was looking for. I searched your forum for

these exact words and nothing came up. Weird.

Actions

Erica Chalfin

@ Daniel Bressan on Oct 19, 2018 9:25 AM

Daniel Bressan,

Thank you for letting me know. I've updated the tagging so if you search, these posts display.

Regards,

Erica

Actions

Daniel Bressan Oct 18, 2018 4:09 PM

I missed this post before, but this appears to be the same problem:
RSA Application Data is Inaccessible

Actions

Ted Barbour

Oct 18, 2018 4:11 PM

Hi Daniel - this is a known issue. The workaround is:

Hope that helps,

Ted

Actions

Daniel Bressan @ Ted Barbour on Oct 18, 2018 4:16 PM

Just saw that on the other forum, worked great, thanks!

Actions

7 Replies

Erica Chalfin Oct 18, 2018 4:03 PM
Mark Correct
Correct Answer
Daniel Bressan,

I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.

Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access and click Ask A Question. That way your question will appear in the correct space.

Regards,
Erica
Like • Show 0 Likes0
Actions
Erica Chalfin Oct 18, 2018 4:06 PM
Mark Correct
Correct Answer
Daniel Bressan,

Please also take a look at RSA Application Data is Inaccessible, where other customer's reported the same issue.

Regards,
Erica
Like • Show 0 Likes0
Actions
- Daniel Bressan @ Erica Chalfin on Oct 18, 2018 4:09 PM
  Mark Correct
  Correct Answer
  Thanks! That's exactly what I was looking for. I searched your forum for
  these exact words and nothing came up. Weird.
  Like • Show 0 Likes0
  Actions
  - Erica Chalfin @ Daniel Bressan on Oct 19, 2018 9:25 AM
    Mark Correct
    Correct Answer
    Daniel Bressan,
    
    Thank you for letting me know. I've updated the tagging so if you search, these posts display.
    
    Regards,
    Erica
    Like • Show 0 Likes0
    Actions
Daniel Bressan Oct 18, 2018 4:09 PM
Mark Correct
Correct Answer
I missed this post before, but this appears to be the same problem:
RSA Application Data is Inaccessible
Like • Show 0 Likes0
Actions
Ted Barbour Oct 18, 2018 4:11 PM
Unmark Correct
Correct Answer
Hi Daniel - this is a known issue. The workaround is:

Step 1: Turn off the Automatic Restore switch. Android settings-> System-> Backup and restore -> App data and turn off Automatic restore switch.
Step 2: Uninstall App
Step 3: Reinstall App
Step 4: Re-enable the Automatic Restore switch

Hope that helps,
Ted
Like • Show 1 Like1
Actions
- Daniel Bressan @ Ted Barbour on Oct 18, 2018 4:16 PM
  Mark Correct
  Correct Answer
  Just saw that on the other forum, worked great, thanks!
  Like • Show 0 Likes0
  Actions

SecurID Software Token Android 9 data issue

Attachments

Outcomes

Related Content

Recommended Content