I am trying to store a certificate for smart card logon on an RSA SecurID SID800. To do so, I am this documentation. https://rsa.jiveon.com/docs/DOC-45527
When it comes to the PIN prompt, it does not accept the PIN and says "Your smart card is locked".
The same error message appears when I try the PIN in the RSA Control Center --> Test PIN.
Now I would like to "Unblock your PIN". For this, I follow this document: Obtain the PIN Unlocking Key for an RSA SecurID 800 Authenticator. In my RSA Security Console, I do not have a section to option the PIN.
WHERE can I find/get the PUK of the dongles/ smart cards?