A large number of user sessions showing on the UI in SecurID Governance & Lifecycle
3 years ago
Article Number
000068017
Applies To
  • RSA Identity Governance & Lifecycle 7.2.1
  • RSA Identity Governance & Lifecycle 7.5.0
  • SecurID Governance & Lifecycle 7.5.2
Issue
A large number (100's or 1000's) of sessions per user show on the SecurID Governance & Lifecycle UI > Admin > Monitoring > Statistics > Session Statistics section.  Additionally, a very high number of user sessions show on Home > System Admin Dashboard.
Resolution
This issue is resolved in the following versions.  The solution requires to be on the fixed version of the product AND configuring a custom parameter SameSiteCookie.
  • RSA Identity Governance & Lifecycle 7.2.1 P08
  • RSA Identity Governance & Lifecycle 7.5.0 P05
  • SecurID Governance & Lifecycle 7.5.2 P01
To resolve the issue, first apply the fixed patch/version and then configure the custom parameter SameSiteCookie as follows:
  • On the UI, go to Admin > System > Settings > click Edit
  • Scroll down to the bottom of the page, and add the following custom parameter:
Parameter name = SameSiteCookie
Value = true
  • Click Save and then OK
  • Notice that the updated page will show "custom.SameSiteCookie" set with a value true.

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