After an application restart on WebSphere, the browser displays a 404 error when accessing the user interface in RSA Identity Governance & Lifecycle
Originally Published: 2020-07-01
Article Number
Applies To
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: All
Platform Application Server: WebSphere
Issue
Error messages similar to the following can be seen in the SystemOut.log file. This log file may be found in a directory similar to the following (where the specific node name would be different) /home/oracle/IBM/WebSphere/AppServer/profiles/AppSrv01/installedApps/vm-support-11Node01Cell/aveksa.ear/aveksa.war/log.
11/20/15 17:47:59:380 CET] 0000005b SystemOut O 2015-11-20 17:47:59,378 [server.startup : 0] ERROR com.wo rkpoint.server.pojo.ServerConfigPvtBean - Unable to use the user specified Security Module class java.lang.NullPointerException at com.aveksa.server.authorization.WpAveksaEncryptionModule.initSecurityManager (WpAveksaEncryptionModule.java:37) [11/20/15 17:48:03:883 CET] 00000070 SystemOut O 2015-11-20 17:48:03,883 [Timer-8] ERROR com.workpoint.server.WpLoginHandler - Login failed for user -1 java.lang.NullPointerException at com.aveksa.server.workflow.authentication.WpAveksaLoginModule.authenticate(WpAveksaLoginModule.java:259) at com.aveksa.server.workflow.authentication.WpAveksaLoginModule.login(WpAveksaLoginModule.java:113)
Cause
Resolution
- Redeploy the aveksa.ear file in Websphere. Instructions for redeploying the ear file on Websphere are in the RSA Identity Governance & Lifecycle Upgrade and Migration Guide for your specific version. Look for the section entitled Upgrade the Aveksa EAR.
- Restart WebSphere.
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