Applying patch or upgrade fails after hardening RSA Authentication Manager appliance
Originally Published: 2018-11-26
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
INFO: Retrieving platform specification. Exception in thread "main" : exec returned: 1
at org.apache.tools.ant.taskdefs.ExecTask.runExecute(ExecTask.java:646)
at org.apache.tools.ant.taskdefs.ExecTask.runExec(ExecTask.java:672)
at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:498)
at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)
at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)
at PatchUtils.execCommand(PatchUtils.groovy:575)
at PatchUtils$execCommand.callCurrent(Unknown Source)
at PatchUtils.setCurrentPlatformSpec(PatchUtils.groovy:887)
at PatchUtils$setCurrentPlatformSpec.call(Unknown Source)
at PatchUtils.initPatchProperties(PatchUtils.groovy:101)
at PatchUtils$initPatchProperties.call(Unknown Source)
at UpdateRollback$_preUpdate_closure1.doCall(UpdateRollback.groovy:14)
at UpdateRollback$_preUpdate_closure1.doCall(UpdateRollback.groovy)
at Utils.withArtifacts(Utils.groovy:48) at Utils$withArtifacts.call(Unknown Source)
at UpdateRollback.preUpdate(UpdateRollback.groovy:11)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40) Configuration step UpdateRollback:preUpdate [FAILED]
[ERROR] Error: Failed to invoke update engine: Failed to prepare the update.
java.lang.Exception: Failed to prepare the update.
at com.rsa.am.updateengine.tasks.BaseUpdateEngineTask.doExecute(BaseUpdateEngineTask.java:56)
at com.rsa.am.updateengine.tasks.Task.execute(Task.java:136)
at com.rsa.am.updateengine.components.impl.TaskManagerImpl.doExecuteTask(TaskManagerImpl.java:86)
at com.rsa.am.updateengine.components.impl.TaskManagerImpl.execute(TaskManagerImpl.java:41)
at com.rsa.am.updateengine.components.impl.UpdateInstallerImpl.run(UpdateInstallerImpl.java:29)
[INFO] Invoking config engine goal UpdateRollback:postUpdate 0 2018-11-05 10:11:26,680
INFO: Arguments: [UpdateRollback.postUpdate] 2396 2018-11-05 10:11:29,076
INFO: Will not attempt to fix line endings in patch source files 2444 2018-11-05 10:11:29,124
INFO: Script source dir: /tmp/rsa_update/installer/config/src/scripts 2444 2018-11-05 10:11:29,124
INFO: Patch Script source dir: /tmp/rsa_update/iso/rsa/scripts 2974 2018-11-05 10:11:29,654
INFO: Reading configuration from Config.groovy 4326 2018-11-05 10:11:31,006
INFO: Running task UpdateRollback.postUpdate 12155 2018-11-05 10:11:38,835
INFO: Executing free 12611 2018-11-05 10:11:39,291
INFO: output::: total used free shared buffers cached Mem: 8184876 7938344 246532 81356 39244 3050428 -/+ buffers/cache: 4848672 3336204 Swap: 4193276 26552 4166724 12611 2018-11-05 10:11:39,291
INFO: else condition output::: total used free shared buffers cached Mem: 8184876 7938344 246532 81356 39244 3050428 -/+ buffers/cache: 4848672 3336204 Swap: 4193276 26552 4166724 12633 2018-11-05 10:11:39,313
INFO: Total Memory: 8184876 KB 12660 2018-11-05 10:11:39,340 INFO: Using memory category 8GB 12792 2018-11-05 10:11:39,472
INFO: Patch execution mode is set to: PRE_PHASE_FAILED 12993 2018-11-05 10:11:39,673
INFO: Performing postUpdate task DeleteWeblogicServerCache (Delete Weblogic caches) 12993 2018-11-05 10:11:39,673
INFO: Skipping Delete_Weblogic_caches due to services still running condition 12994 2018-11-05 10:11:39,674
INFO: Performing postUpdate task ServiceControl (Start All Services) 13001 2018-11-05 10:11:39,681
INFO: Executing /opt/rsa/am/server/rsaserv start all on command line 22946 2018-11-05 10:11:49,626
INFO: Removing temporary file with patch properties /tmp/patch-properties.tmp Configuration step UpdateRollback:postUpdate [SUCCESS]
Cause
Resolution
- Change the rsaadmin password through the Operations Console (Administration > Operating system access > Change Operating System Password).
- After changing the password, take a backup and then proceed with applying the patch or upgrade again.
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