Citrix Netscaler Version 11 device is not able to process NEW PIN post migration from RSA Authentication Manager 7.1 to AM 8.1
Originally Published: 2016-05-26
Article Number
Applies To
RSA Product/Service Type: RSA Authentication Manager
RSA Version/Condition: 8.1 Service Pack 1
Platform: SUSE Enterprise Linux
O/S Version: 11 Service Pack 3
Product Description: SecurID Appliance
Issue
2. Users unable to SET PIN
2. Authentication Activity monitor logs the below message under the reason column
"passcode accepted, new pin required"3. But the agent will not accept the new pin and Citrix Netscaler fails with error "Invalid Credentials"
4. Authentications work fine from Citrix for users who have PIN SET from the Self service console of RSA AM 8.1
Resolution
2. Post restart of the server, users with tokens in New Pin Mode can Set Pin from Citrix Netscaler 11
Notes
| Telephone | For urgent issues use the telephone numbers listed here |
| For non-urgent issues email to support@rsa.com | |
| Case Management | For Case Management use RSA Online (requires access to RSA SecurCare Online) |
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