Clear an RSA SecurID PIN in the User Dashboard
When a user forgets a SecurID PIN, you can clear the PIN so that the user can create a new one. When you clear a user’s PIN, the user can create a new PIN the next time the user authenticates.
For example, suppose a user has forgotten a PIN and calls for help. You verify the user’s identity and clear the PIN. You tell the user to enter just the tokencode when prompted for the passcode the next time user authenticates. After entering the tokencode, the user is prompted to create a new PIN for the user’s token.
You can clear PINs on any primary or replica instance.
Procedure
In the Security Console, go to the Home page.
Use Quick Search to find the user.
Select the user whose PIN needs to be cleared.
Under Assigned SecurID Tokens, click the token with the PIN that needs to be cleared.
Click Clear PIN.
- When prompted, click Clear PIN(s).
Related Articles
Example: SAML IdP for Cloud Access Service Assertion Number of Views Manually unmapped accounts are not rejected in the collection and remain as an Orphan accounts in RSA Governance & Lifecycle Number of Views Select User Groups for Self-Service Number of Views Enable Access to the Identity Router API Number of Views For secondary remediator, Maintain All doesn't work after selecting Clear All option Number of Views
Trending Articles
RSA Authentication Manager Upgrade Process How to Update the Root (Server) and Client Certificates in RSA Identity Governance & Lifecycle RSA Authenticator 6.2.2 for Windows Administrator Guide RSA SecurID software token .sdtid file fails to import into RSA SecurID Software Token 5.0 for Windows RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide
