"Completed with errors" in the status of import SecurID token jobs
Last Modified: 2024-03-19
Article Number
000072049
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
 When trying to import a token file you observe the following:
  1. The number of imported tokens is not the same as the number specified in the token file. 
  2. The status of import SecurID token job is "Completed with errors"
  3. The import job takes very long time (hours)
completed with errors KB.png
Cause
The Memory usage (RAM) is very high. To check the RAM free space and used space, run the following command: 
Free -h

 

Resolution
     1. Reduce the memory consumption by:
              i) Clearing cache from the AM using the following command: 
sudo su -
sync; echo 3 > /proc/sys/vm/drop_caches
             ii) Check which processes consume most of the memory space by running "top"  command  then "shift + m" to rank processes based on                   memory consumption.
     2. Upgrade physical memory space and/or swap space.

 

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