CyberArk pass-through authentication stops at the login screen when the RSA Authentication Agent 7.x for Windows is installed
Originally Published: 2019-01-30
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.x
Issue
- The CyberArk or mRemoteNG pass-through authentication stops at the login screen when RSA Authentication Agent 7.x for Windows is installed.
- When a username and password is pre-provided on a published application,like CyberArk,Microsoft Remote Desktop Connection (mRemoteNG), the users will see the login screen again if the RSA Authentication Agent 7.x for Windows is installed.
Resolution
- Login to the machine where the RSA Authentication Agent for Windows is installed, with an administrator user who has read/write/execute permissions to the local group policy editor.
- In the Run box, type gpedit.msc and press Enter to access the local group policy editor.
- In the Local Group Policy Editor, navigate to Computer Configuration\Administrative Templates\Classic Administrative Templates\RSA Desktop\Local Authentication Settings\.
- Select the policy named Enable the Logon with credentials with remote applications.
- At the Accept remote credentials option, select All remote applications, as shown below:
- Click Apply and OK.
- Close the Local Group Policy Editor.
- From Start > Run, type cmd and press Enter.
- In the command prompt, type the command gpupdate /force then press Enter:
C:\Users\administrator> gpupdate /force
Updating policy...
Computer Policy update has completed successfully.
User Policy update has completed successfully.
- Log off from the desktop and try to login again
- This allows the authentication agent to use the credentials received from remote applications. Now the user should be able to login without an authentication prompt for unchallenged users.
Notes
Related Articles
Offline logon failure then loop back to login screen RSA Authentication Agent 7.3.3 [99] for Windows 135Number of Views RSA Authentication Agent for Windows shows no login tiles on the login screen 260Number of Views Slow Windows login; Windows Password Integration (WPI) does not work for RSA Authentication Agent 7.3.3 for Windows 1,4KNumber of Views CyberArk Password Vault Web Access - SAML Relying Party Configuration - RSA Ready Implementation Guide 45Number of Views AFX Connectors lose CyberArk Password Vault settings when AFX is restarted in RSA Identity Governance & Lifecycle 141Number of Views
Trending Articles
Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows RSA Authentication Manager 8.9 Release Notes (January 2026) Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.8 Setup and Configuration Guide
Don't see what you're looking for?