Data Purging does not complete in the configured time limit in RSA Identity Governance & Lifecycle
Originally Published: 2021-08-03
Last Modified: 2022-06-20
Article Number
Applies To
RSA Version/Condition: 7.1.0, 7.1.1, 7.2.0, 7.2.1
Issue
RSA Identity Governance & Lifecycle Data Purging does not complete in the configured (default 4 hours) time period.
The Details for Run for the Data Purging task shows that Data Purging is stuck "in Progress" in "Step 2/10: Purging Access Request Details". The Database logs for run show that the Data Purging is still executing the task "Starting Cleanup of Wp Wi alerts".
The following SQL Id for the problem queries may show up in the AWR Report:
buvu3puh8d8cd 0wtwjdf9yquzr
Cause
This is a known issue in the following versions where long-running individual queries in the WorkPoint cleanup may cause Data Purging not to respect the configured (default 4 hours) timeout:
- RSA Identity Governance & Lifecycle 7.1.0
- RSA Identity Governance & Lifecycle 7.1.1
- RSA Identity Governance & Lifecycle 7.2.0
Resolution
- RSA Identity Governance & Lifecycle 7.1.0 P09
- RSA Identity Governance & Lifecycle 7.1.1 P08
- RSA Identity Governance & Lifecycle 7.2.0 P02
- RSA Identity Governance & Lifecycle 7.2.1
- RSA Identity Governance & Lifecycle 7.5.0
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