Enable Users to Update Phone Numbers and E-mail Addresses

You can configure the Self-Service Console to allow users to update their destination phone numbers and e-mail addresses for on-demand tokencode delivery.

Note the following:

• Users can update their phone numbers and e-mail addresses only if this information is stored in the internal database.

• All user attributes that are stored in an external identity source are read-only. Users cannot modify this information through the Self-Service Console.

• Required fields are editable.

Before you begin 

• Configure AM to display the Change Delivery Option link on the Self-Service Console. The link displays on the My Account page when the user is enabled for on-demand authentication.

• Verify that at least one attribute (either SMS phone number or e-mail address) is editable and viewable, or that both attributes (SMS phone number and e-mail addresses) are viewable, but not editable.

Procedure 

1. In the Security Console, click Setup > Self-Service Settings.

2. Under Customization, click User Profile.

3. From the Choose an Identity Source drop-down list, select Internal Database.

4. Click Next.

5. Do one or both of the following:

   • To enable users to update a phone number:

     1. Under Custom Attributes, select View and manage user profile attribute details for Mobile Number.

     2. From the Make Field(for Update Profile) drop-down list, select Editable.

     3. For Display Label, accept the default label or replace it with one of your own.

   • To enable users to update an e-mail address:

     1. Under Core Attributes, select View and manage user profile attribute details for Email.

     2. From the Make Field (for Update Profile) drop-down list, select Editable.

     3. For Display Label, accept the default label or replace it with one of your own.

6. Click Save.