Face ID is not recognized using Android Securid 4.1.6.2
Article Number
Applies To
RSA Product/Service Type: SecurID Software Token for Android
RSA Version/Condition: 4.1.6
Issue
Resolution
- Most Android devices do not support Level 3 face identification which is required for Biometric Authentication.
- Currently the only device that supports it is the Pixel 4.
- It’s normal to have the below error when the customer try to use this feature with a non-supported device from securid app mobile logs :
25-Feb-2023 04:46:23 UTC [INFO] : Biometric auth challenge canceled.
The 'Enroll Biometric' error shown is the expected error displayed when the face identification is not sufficiently strong for Authentication.
The customer should be able to use biometric identification if they register a fingerprint on the device.
To get securid app mobile logs follow this link :
https://help.access.securid.com/EN_US/Content/Production/ngx_c_what_are_auth_methods.html#Send
Related Articles
Obtain the device definition files to detect jailbroken iPhones and rooted Android phones for RSA Authentication Manager 8.x Number of Views IDR publish fails with error certificate failure after enabling the SSO on the IDR cluster it fails to publish. Number of Views Prime kit tomcat.pid: Permission denied error when restarting services for RSA Authentication Manager Prime Kit Number of Views How to import a Root CA or public key Certificate into an Authentication Manager (or AMIS) java key store .jks with keytool Number of Views Troubleshooting AFX Server issues in RSA Identity Governance & Lifecycle Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
