Face ID is not recognized using Android Securid 4.1.6.2
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: SecurID Software Token for Android
RSA Version/Condition: 4.1.6
Issue
Resolution
- Most Android devices do not support Level 3 face identification which is required for Biometric Authentication.
- Currently the only device that supports it is the Pixel 4.
- It’s normal to have the below error when the customer try to use this feature with a non-supported device from securid app mobile logs :
25-Feb-2023 04:46:23 UTC [INFO] : Biometric auth challenge canceled.
The 'Enroll Biometric' error shown is the expected error displayed when the face identification is not sufficiently strong for Authentication.
The customer should be able to use biometric identification if they register a fingerprint on the device.
To get securid app mobile logs follow this link :
https://help.access.securid.com/EN_US/Content/Production/ngx_c_what_are_auth_methods.html#Send
Related Articles
Obtain the device definition files to detect jailbroken iPhones and rooted Android phones for RSA Authentication Manager 8.x Number of Views List Trusted Root Certificates Number of Views Citrix Secure Access Gateway Login Issue Number of Views IDR publish fails with error certificate failure after enabling the SSO on the IDR cluster it fails to publish. Number of Views Prime kit tomcat.pid: Permission denied error when restarting services for RSA Authentication Manager Prime Kit Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Reporting on RSA Authentication Manager 8.x users with On-Demand Token, a fixed passcode or a hardware/software token assi… How to Download OTP Token Seed Files from myRSA Anomalix idGenius - SAML Relying Party Configuration - RSA Ready Implementation Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
