Failing to access IDR Web resources with certificate chain not verified symptoms
Article Number
Issue
Caused by: javax.net.ssl.SSLException: Certificate not verified. at com.rsa.sslj.x.aI.b(Unknown Source) at com.rsa.sslj.x.aI.a(Unknown Source) at com.rsa.sslj.x.aI.a(Unknown Source) at com.rsa.sslj.x.aK.unwrap(Unknown Source) at io.netty.handler.ssl.SslHandler$SslEngineType$3.unwrap(SslHandler.java:282) at io.netty.handler.ssl.SslHandler.unwrap(SslHandler.java:1372) at io.netty.handler.ssl.SslHandler.decodeJdkCompatible(SslHandler.java:1267) ... 33 more Caused by: com.rsa.sslj.x.aL: Certificate not verified. at com.rsa.sslj.x.bm.a(Unknown Source) at com.rsa.sslj.x.bm.a(Unknown Source) at com.rsa.sslj.x.bm.a(Unknown Source) ... 39 more Caused by: java.security.cert.CertificateException: the certificate chain is not trusted, Could not validate path. at com.rsa.sslj.x.cq.a(Unknown Source) at com.rsa.sslj.x.cq.checkServerTrusted(Unknown Source) at com.rsa.sslj.x.cq.checkServerTrusted(Unknown Source) at com.rsa.sslj.x.aF.a(Unknown Source)
Cause
IDR v2.17 uses mod_ssl which relies on Admin to upload the certificate chain in ordered manner in Admin console -> Company Settings page.
If the uploaded chain is not ordered properly from leaf issuer to desired issue or upto root certificate authority, the clients having strict validation will fail to establish SSL connection, leading to inaccessible web resource.
Resolution
1. To find if the order is wrong, please access IDR Portal or setup page or use openssl s_client connect tool. Verify the certificate chain returned is ordered properly.
2. If not so, reorder the chain in any text editor. Starts with the issuing CA certificate of the server certificate and keep appending its issuer till desired intermediate issuer or you reach upto the root CA certificate.
3. Upload it in Admin console and Publish.
4. After publishing re-verify the cert chain by following step#1.
Workaround
Related Articles
Cloud Administration Update Hardware Token Name API Number of Views IDR publish fails with error certificate failure after enabling the SSO on the IDR cluster it fails to publish. Number of Views Test Connection to an Identity Source from a Replica Number of Views RSA Identity Governance & Lifecycle 7.1 installation on Red Hat 6.x fails with the error: Could not start 'default' liste… Number of Views How to change PIN length for hardware tokens on cloud Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) How to factory reset an RSA Authentication Manager 8.x hardware appliance without a factory reset button from the Operatio… Deploying RSA Authenticator 6.2.2 for Windows Using DISM Artifacts to gather in RSA Identity Governance & Lifecycle
Don't see what you're looking for?
