This article describes how to integrate RSA with Freshdesk using SAML Relying Party.

Configure RSA Cloud Authentication Service

1. Sign in to the RSA Cloud Administration Console.
2. Navigate to the Authentication Clients menu, and from the dropdown, select Relying Parties.
3. In the Relying Party Catalog, select Add a Relying Party and click Add for Service Provider SAML.
4. On the Basic Information page, enter a name for the application in the Name field and click Next Step.
5. In the Authentication tab, select SecurID manages all authentication.
6. Select the Access Policy as required and click Next Step.
7. Provide the Service Provider details in the following format: 
   1. Assertion Consumer Service (ACS) URL: https://<company ID>.myfreshworks.com/sp/SAML/<SSO ID>/callback
   2. Service Provider Entity ID: https://<; company ID >. myfreshworks.com/sp/SAML/<SSO ID>/metadata

8. In the SAML Response Protection section, select IdP signs assertion within response, and download the certificate by clicking Download Certificate.
9. Under the User Identity section, select Show Advanced Configuration, then configure Identifier Type and Property as follows: 
   1. Identifier Type: Auto Detect 
   2. Property: Auto Detect

10. Click Save and Finish.
11. On the My Relying Parties page, click Edit dropdown and select Metadata option to download the metadata.
12. Click Publish Changes to save your settings. After publishing, your application will be enabled for SSO.

Configure Freshdesk

1. Log in to Freshdesk as an administrator.
2. Select Settings icon from the left pane.
3. Select Security.

4. Click Edit configuration.

5. Select Security icon from the left pane.
6. Click Default Login Methods.
7. Click the SSO Login toggle button.
8. Click the IdP of your choice and select SAML.
9. Copy the Assertion Consumer Service (ACS) URL and Service Provider (SP) Entity ID to configure them in RSA platform.
10. Provide the following details:
    1. Entity ID provided by the IdP: The value of entityID, obtainable from the metadata file downloaded from the RSA platform.
    2. SAML SSO URL: The value of SingleSignOnService, obtainable from the metadata file downloaded from the RSA platform.
    3. Signing Options: Select Only Signed Assertions from the dropdown menu.

11. Copy and paste the certificate downloaded from the RSA platform and click Configure SSO.