Google Apps Data Collectors and AFX Connectors fails with authentication errors in RSA Identity Governance & Lifecycle
Originally Published: 2017-11-08
Last Modified: 2023-11-30
Article Number
Applies To
RSA Version/Condition: 6.9.1
Issue
com.google.gdata.util.AuthenticationException: Error authenticating (check service name).
Caused by com.google.gdata.util.AuthenticationException: Error authenticating (check service name)
Caused By Stack com.aveksa.common.ConnectException: com.google.gdata.util.AuthenticationException:
Error authenticating (check service name)
at com.aveksa.collector.googleapps.adc.GoogleAppsAccountDataReader.getUserService(GoogleAppsAccountDataReader.java:139)
at com.aveksa.collector.googleapps.adc.GoogleAppsAccountDataReader.testConnection(GoogleAppsAccountDataReader.java:91)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectData(AccountDataCollector.java:351)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collect(AccountDataCollector.java:302)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectTestData(AccountDataCollector.java:277)
at com.aveksa.client.datacollector.framework.DataCollectorManager.collect(DataCollectorManager.java:533)
The same errors show in the log files if an attempt is made to run a full collection or use the connector in a request (i.e. not testing.)Caused by com.google.gdata.util.AuthenticationException: Error authenticating (check service name)
Caused By Stack com.aveksa.common.ConnectException: com.google.gdata.util.AuthenticationException:
Error authenticating (check service name)
at com.aveksa.collector.googleapps.adc.GoogleAppsAccountDataReader.getUserService(GoogleAppsAccountDataReader.java:139)
at com.aveksa.collector.googleapps.adc.GoogleAppsAccountDataReader.testConnection(GoogleAppsAccountDataReader.java:91)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectData(AccountDataCollector.java:351)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collect(AccountDataCollector.java:302)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectTestData(AccountDataCollector.java:277)
at com.aveksa.client.datacollector.framework.DataCollectorManager.collect(DataCollectorManager.java:533)
Cause
Resolution
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