Customer Asset Management (CAM)
Token replacement
License replacement

If you are unable to download token media or license files from my.rsa.com, you must open a case with the Customer Asset Management team (CAM) to request replacements. 

For security purposes, the person making the request must open the case. Neither Sales nor Technical Support can open the case on your behalf.

1. Open the RSA Community Case Management Portal Create Case page.
2. In the required fields, enter information related to the problem you are having (Request for new token media, etc.)
3. Enter information on the error message you see.
4. Click Create Case.
5. Select the correct account and click Next.
6. Enter your serial number or service contract number.
7. Choose a method of communication.
8. Add contact information for a secondary contact, optional.
9. Choose a case severity and business impact.
10. Be sure to include your token batch number and/or license serial, depending on the files you are requesting.
11. Under Category, choose Technical Support.
12. For Product Set, choose CAM. This ensures your request is routed to the correct team.
13. Click Next.