How to properly utilize Citrix NetScaler load balancer to work with the RSA Authentication Manager 8.1 SP1 Web Tier
Originally Published: 2015-11-17
Article Number
Applies To
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.1 Service Pack 1 Patch 2 (8.1.2)
Issue
Unable to process the request
Cause
- The session is not set to round robin,
- The session is not preserved as source IP,
- The protocol used is set to SSL.
Resolution
To resolve the issue, ensure the following settings:
- Make sure the proper ports are open, as per the RSA Authentication Manager 8.1 Setup and Configuration Guide.
- Make sure that sessions between Web Tiers are set to round robin.
- Make sure the session is set to Source IP (that is, sticky session).
- Make sure the protocol used is set to SSL_TCP.
Workaround
- Set the virtual hostname to one of the Web Tier's hostname and/or IP.
- Shut down the other Web Tier.
- Enable one web tier and remove the load balancer from the equation.
- If Self-Service worked properly, then the issue is a load balancer misconfiguration.
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