Hyperlink to RSA SecurID Cloud Authentication Service IdP URL embedded in Word Doc does not work

Originally Published: 2019-08-12

Last Modified: 2023-09-22

Article Number

000041169

Applies To

RSA Product Set: SecurID Access Cloud Authentication Service

Issue

Clicking on a link to an SSO application's IdP URL embedded in a Word document will result in landing on the Identity Router's application portal page that lists all available SSO applications.
Expected behavior is that browser would get to the SSO application as if user had clicked its application portal icon (after authenticating as needed).

Cause

Word will redirect through its built-in browser and communicate a different URL than desired to the default system browser (Chrome, Firefox, Edge, etc.)

Resolution

Embedding an IdP URL in a Word Document is not supported.

Workaround

Embedding a target application SP URL may generate the desired behavior.

Notes

Directly browsing to or embedding an SSO application's IdP URL in a PDF or other document type works as expected.

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