Incorrect prompt on Citrix NetScaler page for RSA Authentication Manager 8.4
Originally Published: 2019-02-18
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4
Issue
Text displayed on the PIN reset page in a RADIUS client displays incorrect, scrambled messages.
Even though nthis text is not found in the securid.ini file, the packet capture shows that the texts are from RSA Authentication Manager servers:
- The incorrect text is as follows:
PIN accepted. Wair the tooken code to chaangge, then entterr te new passcoodee:
- There are various other scrambled messages found in an Access-Challenge:
Enter a new PIN having from 4 to 8 alphanumrric characters

PIN jected. Plleastry again
PINs not maatcch. Pase try aagaain
Workaround
Note: Prior performing the following tasks make a backup of existing contents in securid.ini file and save it to a text editor in a safe location.
- Log on to the Operations Console on the primary RSA Authentication Manager instance hosting the RADIUS server.
- Click Deployment Configuration > RADIUS Servers.
- If prompted, enter the Super Admin user ID and password, and click OK.
- Select the RADIUS server hosted on this instance, and select Manage Server Files from the context menu.
- On the Manage Server Files page, do the following:
- Click the Configuration Files tab to see the configuration files, such as .conf, .aut, and .ini.
- Select the securid.ini file and select Edit from the context menu.
- Edit the text file with the contents in file securid.ini attached to this article and click Save.
- Click Save & Restart RADIUS Server for the changes to take effect.
- Repeat steps 1 through 9 on each replica in the Authentication Manager deployment, one at a time.
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;RSA Prompts ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; [Prompts] ExtInputMayChoose = A new PIN is required.Do you want system to generate your new PIN? (y/n): ExtInputReadyForPin = ARE YOU PREPARED TO HAVE THE SYSTEM GENERATE YOUR PIN? (y/n): ExtInputReadyForPin_1_S = Are you satisfied with system generated PIN %s ? (y/n): ExtInputMustChoose_D = \r\nEnter a new PIN having %d digits: ExtInputMustChoose_C = Enter a new PIN having %d alphanumeric characters: ExtInputMustChoose_D_D = Enter a new PIN having from %d to %d digits: ExtInputMustChoose_C_C = Enter a new PIN having from %d to %d alphanumeric characters: ExtOutputChange = PIN Accepted.Wait for the token code to change,then enter the new passcode: ExtInputYesOrNo = \r\nPlease enter \'y\' or \'n\': ExtInputNextCode = Wait for token to change,then enter the new tokencode: ExtOutputReject = PIN rejected. Please try again. ExtPromptNotUsed = Invalid PIN was specified ExtOutputDeniedFinal = Access Denied ExtPromptNotUsed = System Generated PINs Are Disabled. Access Denied. ExtOutputAccepted = \r\nPASSCODE Accepted\r\n ExtInputEnterPasscode = \r\nPlease Enter PASSCODE ExtInputReenterPin = \r\nPlease re-enter new PIN: ExtInputReenterPin_1 = PINs do not match. Please try again
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